Management and Control of Quality

Type

Book

Authors

James R. Evans

William M. Lindsay

ISBN 10

0314062157

ISBN 13

9780314062154

Tags

Quality Control, Statistics, Entrepreneurship, Economics

Description

This text continues to provide a managerially-oriented, integrated view of the issues involved in total quality management. The Third Edition is strongly influenced by the Malcolm Baldrige National Quality Award criteria. New chapters have been added on current topics such as customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment. Updating of all chapters ensures complete and timely coverage. - from Amzon

Number of Copies